Privacy Policy – Dhan Game

Read And Download the Dhan Game Privacy Policy to understand how we protect your personal data, secure transactions, and ensure a fair gaming environment

Introduction and Overview

Welcome to Dhan Game (“we,” “our,” “us,” or “Platform”). We are committed to protecting your privacy and providing a safe, secure, and transparent gaming environment. This Privacy Policy outlines how Dhan Game collects, uses, stores, shares, and safeguards your personal and non-personal information when you visit our website, download our mobile application, or use any of our online gaming services.

By accessing or using the Dhan Game platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and services.

We continuously update our technology and security practices to comply with applicable data protection laws and industry standards. We encourage you to read this document thoroughly to understand your rights regarding your personal information.

Information We Collect

To offer a smooth, personalized, and secure gaming experience, Dhan Game collects different types of information from our users.

A. Personal Identification Information

When you register an account, participate in games, or contact customer support on Dhan Game, we may collect:

• Account Registration Details: Your name, mobile number, email address, and username.

• Verification & KYC Data: Government-issued ID details (such as Aadhaar card, PAN card, or Voter ID) where required by law for account verification, withdrawal processing, and age confirmation.

• Financial & Payment Information: Bank account details, UPI ID, or e-wallet details used for processing deposits and withdrawals. Please note that sensitive payment credentials (like credit card CVVs or net banking passwords) are processed securely through encrypted third-party payment gateways and are never stored directly on Dhan Game servers.

B. Non-Personal and Technical Information

When you interact with the Dhan Game website or mobile application, our servers automatically collect technical data, including:

• Device Data: Device type, hardware model, operating system version, and unique device identifiers (IMEI/Android ID).

• Log Data: IP address, browser type, language preferences, access times, and pages viewed before or after navigating our platform.

• Location Data: Approximate geographical location based on your IP address to comply with regional gaming regulations and state-specific restrictions.

C. Gameplay and Transactional Data

We track user activity within games to ensure fair play, prevent fraudulent actions, and maintain accurate records of:

• Game history, scores, leaderboards, and tournament participation.

• Transaction logs, including deposits, winnings, bonuses, and withdrawal requests.

Download Dhan Game

How We Use Your Information

At Dhan Game, we utilize the collected data strictly for legitimate operational, security, and promotional purposes. Key uses include:

1. Account Creation and Management: Setting up your profile, verifying your identity, and managing your wallet balance.

2. Smooth Service Delivery: Enabling access to online games, processing instant deposits and withdrawals, and ensuring uninterrupted gameplay.

3. Security and Fraud Prevention: Detecting unauthorized access, preventing cheating, detecting multiple account creations, and curbing money laundering activities.

4. Platform Optimization: Analyzing user trends and feedback to improve user experience, application performance, and website features.

5. Customer Support: Resolving technical queries, billing issues, and account inquiries efficiently.

6. Marketing and Communication: Sending promotional updates, tournament alerts, bonus offers, and important security announcements via SMS, WhatsApp, or Email. You may opt out of promotional communications at any time.

Cookies and Tracking Technologies

Dhan Game uses cookies, web beacons, and similar tracking technologies to enhance website functionality, analyze traffic, and improve user engagement.

What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website. They help us recognize your device and remember your preferences during future visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the fundamental operations of Dhan Game, such as user login, session management, and secure checkout.

• Performance and Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics) so we can optimize speed and navigation.

• Functional Cookies: Remember your settings, such as language preferences and sound settings in games.

• Advertising Cookies: Used to display relevant offers and advertisements based on your interests.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact certain features and performance aspects of the Dhan Game website.

Data Sharing and Third-Party Disclosures

We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share information with trusted third parties under the following circumstances:

A. Service Providers and Partners

We collaborate with third-party vendors who assist us in operating Dhan Game, including:

• Payment Gateways: Encrypted processors that handle deposits and cash withdrawals.

• SMS & Communication Providers: Services used to send OTPs, security codes, and transactional updates.

• Analytics Providers: Tools that help us analyze application stability and user traffic patterns.

B. Legal and Regulatory Compliance

We may disclose your personal data if required to do so by law, court order, or governmental authorities to:

• Comply with legal obligations and anti-money laundering (AML) regulations.

• Enforce our Terms and Conditions and prevent fraudulent activities.

• Protect the rights, safety, property, and integrity of Dhan Game, our players, or the general public.

Data Security Measures

Security is at the heart of Dhan Game. We implement advanced administrative, technical, and physical safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data.

Our Security Standards Include:

• SSL Encryption: All sensitive data transmitted between your device and Dhan Game servers is encrypted using standard Secure Sockets Layer (SSL) protocols.

• Firewalls & Secure Servers: Storage of user databases behind protected firewalls with restricted access controls.

• Payment Protection: Direct integration with RBI-compliant payment gateways ensuring end-to-end encryption for all financial transactions.

• Two-Factor Authentication (2FA): Mobile OTP verification during login and cash withdrawal requests to prevent unauthorized access.

While we take rigorous measures to secure your data, no method of transmission over the internet or electronic storage is 100% immune. We encourage users to keep their account passwords confidential and avoid sharing login credentials with anyone.

Responsible Gaming and Age Verification

Dhan Game strictly supports responsible gaming and complies with applicable legal age limits.

• Strict Age Limit (18+): Our services are intended exclusively for individuals aged 18 years or older. Minors are prohibited from registering, playing, or executing financial transactions on Dhan Game.

• Parental Controls: We advise parents and guardians to monitor internet usage and employ parental filtering software to prevent underage access to online gaming platforms.

• Geographical Restrictions: In accordance with local state laws, Dhan Game restricts access to real-money gaming in specific regions where online gaming is prohibited or regulated differently. Users are responsible for ensuring compliance with their local jurisdiction.

User Rights and Choices

As a user of Dhan Game, you hold specific rights regarding your personal information:

1. Access and Correction: You can review and update your profile details directly from the Dhan Game app profile section.

2. Account Deactivation or Deletion: You may request the deletion of your account and personal data by reaching out to our customer support team. Please note that certain transactional and identification records may be retained as required by legal obligations.

3. Opt-Out of Marketing: You can unsubscribe from promotional messages at any time by clicking the “Unsubscribe” link in emails or following instructions in SMS communications.

4. Cookie Preferences: You can modify your browser settings to reject non-essential cookies.

Third-Party Links

The Dhan Game platform may contain links to external third-party websites, advertisements, or services. Please note that we do not own, operate, or control these third-party platforms.

Once you click a link and leave the Dhan Game domain, our Privacy Policy no longer applies. We strongly advise reading the privacy policies and terms of service of any third-party website you visit before providing them with personal details or executing transactions.

Retention of Data

Dhan Game retains your personal and transaction data only for as long as necessary to fulfill the operational purposes described in this policy, or as required by statutory, tax, legal, and accounting obligations.

When your data is no longer required, we securely erase, anonymize, or destroy the records in accordance with standard data disposal policies.

Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our legal requirements, gaming practices, or security standards.

• When we update the policy:
• We will post the revised policy on this page with an updated “Last Modified” date at the top.
• We will communicate major changes through in-app notifications, website announcements, or direct email alerts.
• We advise users to review this page periodically to stay informed about how Dhan Game protects user privacy.

Dhan Game – Frequently Asked Questions (FAQs)

1. Is Dhan Game safe and legal to play in India?

Yes, Dhan Game is a 100% safe, secure, and fully compliant platform. All games on Dhan Game are based on skill and comply with applicable legal guidelines.

2. How does Dhan Game collect and protect my personal information?

We collect basic information like your phone number, email address, and verification details (KYC) only for account security and seamless payment processing. 

3. Is KYC verification mandatory on Dhan Game?

KYC verification is required for processing instant cash withdrawals and confirming that you meet the minimum age requirement (18+). It ensures a fair gaming environment and prevents fraud or fake accounts.

4. Are my payment and bank details safe on Dhan Game?

Yes. RBI-compliant, encrypted payment gateways (such as UPI, Paytm, and Net Banking) process all financial transactions (deposits and withdrawals). Dhan Game never stores your sensitive payment credentials like card CVVs or bank passwords.

5. Can minors (under 18) play on Dhan Game?

No. Dhan Game strictly enforces an age restriction policy. Our platform is strictly intended for users who are 18 years of age or older. Minors use the Readesy site for educational content

6. How can I request to delete my account or personal data?

If you wish to delete your Dhan Game account and remove your personal information from our active database, you can contact our support team at support@dhangame.com. Your request will be processed after verifying your account ownership.

7. What should I do if I face any issue with deposits, withdrawals, or account security?

If you encounter any issues, you can reach out to our dedicated 24/7 customer support team via the in-app support center or email us directly at support@dhangame.com.

Contact Us and Grievance Support

If you have questions, concerns, feedback, or complaints regarding this Privacy Policy, your personal data, or our data handling practices, please feel free to reach out to our dedicated support team:

• Official Website: https://dhangame.cloud

• Support Email: support@dhangame.cloud

• Grievance Officer Email: grievance@dhangame.cloud

• Response Time: We strive to acknowledge and resolve all privacy-related inquiries within 24 to 48 business hours.