Privacy Policy for Dhan Game

Welcome to Dhan Game (accessible via [dhangame.cloud]). At Dhan Game, accessible from our mobile app and website, protecting the privacy and personal data of our users is one of our top priorities. This Privacy Policy document outlines the types of information Dhan Game collects and records, and how we use, process, and protect it.

If you have additional questions or require more information about our Privacy Policy, please contact us through our official support channels.

Table of Contents

1. Information We Collect

To provide a seamless, secure, and competitive gaming environment, Dhan Game collects certain types of information from its users:

A. Personal Information

When you register for an account, participate in tournaments, deposit or withdraw funds, or contact our support team, we may ask for:

Contact Data: Full Name, Phone Number, and Email Address.
Identity Verification (KYC): Government-issued ID details (such as PAN card or Aadhaar card details where legally required for cash reward withdrawals).
Payment & Transactional Details: Bank account numbers, UPI IDs, wallet details, and transaction history. Note: We do not store sensitive payment card details (like CVV/full card PIN); these are processed directly via certified payment gateways.

B. Non-Personal & Technical Information

Whenever you access our platform, our servers automatically collect:

Device Details: Device model, operating system, unique device identifiers, and hardware settings.
Network & Log Information: IP address, internet service provider (ISP), browser type, referring/exit pages, access timestamps, and clickstream data.
Gameplay Metrics: Scores, game logs, tournament history, match results, and session durations.

2. How We Use Your Information

Dhan Game uses the information collected in various ways, including:

Account Setup & Authentication: To register your profile, verify your mobile number via OTP, and keep your gaming credentials secure.
Smooth Gameplay & Matchmaking: To connect you with real players, maintain accurate leaderboards, and update in-game balances instantly.
Financial Processing: To process safe deposits, calculate bonus points, and credit withdrawal requests to your verified payment account.
Fair Play & Fraud Prevention: To monitor accounts against multi-accounting, unauthorized bots, cheating software, and policy violations.
User Support: To resolve gameplay disputes, technical bugs, transaction inquiries, and account recovery issues.
Updates & Notifications: To alert you about new tournament announcements, promotional bonuses, app updates, and policy amendments.

3. Log Files, Cookies, and Tracking Technologies

Dhan Game follows a standard procedure of using log files and digital tokens:

Cookies & Local Storage: Cookies help us remember your login sessions, personalize game preferences, and track session health.
Third-Party Analytics: We use standard tracking and analytics services (like Google Analytics and Firebase) to monitor traffic patterns, crashes, and overall app performance.
Opting Out: You can choose to disable cookies through your individual browser settings; however, disabling them may affect the functionality and features of Dhan Game.

4. Fair Play, Anti-Fraud, and Security Measures

dhan game logo

Fair competition is the foundation of Dhan Game:

Real-time Monitoring: We use algorithmic checks to detect abnormal winning patterns, unauthorized third-party tools, or automated software (bots).
Data Encryption: We transmit all sensitive personal and transactional details using Secure Sockets Layer (SSL) encryption standards.
Zero Toleration: Our team will investigate any profile we detect attempting to exploit platform mechanics, duplicate accounts, or bypass KYC checks, and we may use collected logs for enforcement.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third-party marketing companies. Data is only disclosed in the following scenarios:

Payment Processors & Gateways: To authorize deposits, verify bank transfers, and complete withdrawal requests securely.
Legal and Regulatory Compliance: When required by applicable law, court order, or governmental authorities to comply with financial and gaming regulations.
Business Transfers: In the event of a merger, acquisition, or asset sale, player data may be transferred as an essential business asset under standard confidentiality agreements.

6. Data Retention Policy

Dhan Game retains your personal information only as long as your account remains active or as needed to provide you with services:

Transactional Records: Retained for the statutory period required by financial compliance and tax laws.
Account Records: Stored securely until an account deletion request is processed, provided there are no pending disputes, unpaid balances, or fraud investigations associated with the profile.

7. User Rights and Controls

As a valued player on Dhan Game, you have control over your data:

Access & Update: You can view and edit your basic profile details directly from the Dhan Game profile settings.
Account Deletion: You have the right to request permanent account deletion by reaching out to our support desk. Once verified, non-essential data will be deleted within standard turnaround times.
Marketing Opt-out: You can opt out of promotional SMS, push alerts, or emails by updating your notification preferences.

8. Children’s Privacy Policy (18+ Age Restriction)

Dhan Game is strictly intended for users who are at least 18 years of age (or the age of legal majority in their jurisdiction).

We do not knowingly collect personal information from minors.
If we discover that a user under 18 has registered an account by falsifying details, we will immediately take steps to terminate the account and remove the associated data from our active databases.

9. Third-Party Websites and Links

Our website or app may contain links to external partners, third-party payment gateways, or sponsor advertisements. Dhan Game’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party platforms for detailed information regarding their practices.

10. Jurisdiction and Legal Compliance

Dhan Game operates in accordance with applicable state and national laws. It is the player’s responsibility to verify that accessing real-money or skill-based gaming platforms is permissible within their specific region or territory. Where access is restricted by local laws, services must not be utilized.

11. Updates to This Privacy Policy

We may periodically revise our Privacy Policy to reflect platform updates, feature releases, or changes in legal regulations. When updates are published, the revised date will appear at the top of this page. We encourage players to review this page regularly to stay informed about how we safeguard their information.

12. Contact Us

If you have questions, feedback, or complaints regarding this Privacy Policy or your personal data handling, you can contact our Grievance and Support Officer: